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UNDERSTANDING YOUR HOSPITAL BILL AND THE PAYMENT PROCESS
The hospital billing and payment process can be complex and confusing. This webpage will help explain our hospital's billing and payment policies, and the resources available to help you.
Our hospital's practice is to collect all known fees when you register, including deductibles, co-payments and co-insurance. We base these fees on estimated charges for the service you are receiving. Your final bill may be higher or lower than the estimates we use at registration, once we confirm the actual services provided during your visit. If it is higher, we may ask you for additional payment upon discharge. If it is lower, we will promptly refund the difference owed to you.
Payment by insurance
If you have health insurance, we will bill your insurance carrier shortly after your visit, and your insurance carrier should pay your bill within 60 days. Your insurance company may contact you for additional information to process your claim. Please respond as quickly as possible to ensure you receive the maximum benefit from your coverage.
When will the hospital contact me?
If you pay up-front or with insurance, you will not receive further communication from the hospital unless the insurance company has not paid your claim or a balance is due from you (e.g., the portion not covered by your insurance or paid at the time of your visit).
Payment without Insurance
If you do not have insurance, you will be asked to pay in full at the time of service. If you are unable to pay, we will work with you to:
- Set-up a payment plan
- Apply for coverage through Medicaid
- Explore insurance options through the Health Insurance Marketplace*
*Only during annual enrollment
What services are included in my hospital estimate?
Estimates include room and board (for inpatients), supplies, nursing care, equipment use, nutritional services and any services provided outside by our hospital staff.
Can I get an exact pricing quote?
Unfortunately, no. We will do our best to provide you with a range of what you can be expected to pay based on our hospital's historical pricing for similar services. Price quotes are not guaranteed since the services used to compute the quote can vary from the services you receive due to treatment decisions, unforeseen complications, additional tests or services ordered by your physician, and variation in the clinical needs of each patient.
Your hospital bill contains charges for hospital services only. Some of the services you receive during your visit may be from providers who are affiliated with our hospital, but are not employed or operated by our hospital. Therefore, you may be billed separately for certain professional services, which may include:
- Your physician
- ER physicians
Online Bill Payment
If you have a balance after discharge, you can pay online by clicking here. Alternatively, you can call the Customer Service number listed on your bill or 1-855-453-1206
Still have questions? Please contact Us.
For questions about your hospital bill: 1-855-453-1206
For more information regarding price estimates: 1-505-661-9166
We also have a benefits advisor onsite who can help you. Please call 1-505-662-4201