Patients & Visitors

Thank you for choosing Los Alamos Medical Center to meet your health care needs. We consider it a privilege to serve you and your family. The goal of every Los Alamos Medical Center staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.

The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at 505-662-4201.

We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.  Our Patient Advocate can be reached at 505-661-9180.

Admissions

Patients may pre-admit once admission has been scheduled. Admissions are processed via the registration clerks in the front lobby. Registration hours are from 6:30 am until 5:00 pm Monday through Friday and 8:00am to noon on Saturdays.  After hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.

Patients undergoing outpatient surgery should report to the registration desk in the front lobby. Outpatient registration hours are from 6:30 am until 5:00 pm Monday through Friday and 8:00am to noon on Saturdays.  

Expectant mothers should check in through the Emergency Department before coming to Labor and Delivery. If you are an admission please check in via the registration clerks in the front lobby.
 

What to Bring

You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you bring with you or any of the prior mentioned items are brought to you after your admission, please make sure your nurse is aware that you have them in your possession. These items are your responsibility to keep up with. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.

Do Not Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Los Alamos Medical Center will only be responsible for these items if they are deposited into our safe. Ask your nurse about safe deposits upon admission. Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.

Cafeteria

The cafeteria, located on the ground level of the hospital, is open to the visitors for lunch from 11:45 am to 1:30 pm.  Menus are posted at the cafeteria entrance.  Coffee is available free of charge until 9:30am.  

Snacks and soft drinks may be purchased 24 hours per day from the vending machines located on the ground floor adjacent to the Dining Room and the Emergency Room/Main lobby.

Hot Rocks Java Café operates a coffee cart in the main lobby of the hospital and is open 7:00am to 1:30pm.  The coffee cart offers gourmet coffee and drinks along with breakfast burritos, pastries, salads, sandwiches and yogurt.

Closed Caption Television

Closed Caption Television is available to all patients. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning.

Interpreter Services

Los Alamos Medical Center subscribes to interpreter services.  Should you or your family need such services, please ask a nurse or other staff member for assistance.  TTY capability is also available for the hearing impaired.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.

Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Birth Announcements

Announcements of babies born at LAMC are regularly submitted to the Los Alamos Monitor.  Parents wishing to have their babies’ birth announcement in the Monitor should ask a Labor & Delivery nurse for an authorization form to fill out.  For security purposes, no one should request information about your baby or family, under the guise of newspaper reporting, other than the LAMC employees who will provide you with the appropriate form to fill out and sign.

Family Waiting Room and Visiting Hours

Los Alamos Medical Center has open visiting hours depending upon the condition of the patient.

Our Labor and Delivery unit is secure for patient protection.  All visitors must stop at the doors of the unit and use the phone to gain access to the unit.  

Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. In the Labor and Delivery unit, only siblings of the newborn under the age of 12 are allowed into the Labor and Delivery Unit. All other children must be over the age of 12 to enter the Labor and Delivery Unity

Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.
 

Family Waiting Room

For the convenience of your family and friends, Los Alamos Medical Center has various waiting rooms for Med/Surg/ICU, Childbirth Center, and Surgery.

Intensive Care Unit

Due to the nature of the Intensive Care Unit (ICU) visitation is determined on an individual basis. Los Alamos Medical Center traditionally practices an open policy however depending on the needs of the patient, visitation may be restricted. 

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your policy, identification card, and other pertinent information with you.

Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.

As a courtesy, Los Alamos Medical Center will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.
 
Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (505-661-2900) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Los Alamos Medical Center can provide payment arrangements and financing options.

Assistance with Medicaid eligibility is available by calling the patient financial counselor at (505) 661-9162.
 

Hospitals and doctors charge separately

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist, radiologist, or emergency department physician. These physicians are not employees of the hospital.

If you have questions about your coverage of your bill, please call the Business Office at (505-661-2900) and we will be happy to help you.
 

Food Services

Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian can explain your new eating plan and how you can adapt it to your lifestyle.

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients age 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.
 

Gift Shop

The Gift Shop is located off the front lobby of the Los Alamos Medical Center and offers flowers, cards, baby items, toiletries, candy, and more.  The gift shop is operated by the Hospital Auxiliary of Los Alamos Medical Center.  Al proceeds benefit scholarships for hospital employees and high school graduates pursuing a medical career as well as charitable causes in the community.   The gift shop does not accept credit cards.  

The Gift Shop is open: Monday - Friday: 9 am - 4 pm

Retail Pharmacy

The retail pharmacy is open to the general public and is located on the main floor between the gift shop and the elevators.  The pharmacy is open Monday through Friday 9:00am to 6:00pm and on Saturday 9:00am to 12:30pm.  In addition to prescription services, the pharmacy offers over-the-counter medications, sundries and other medical products.  

ATM

A Los Alamos National Bank ATM is located on the main floor across from the retail Pharmacy.

Housekeeping

Los Alamos Medical Center believes in the perseverance of our natural resources therefore, bed linen is changed every other day or as needed depending on patient needs. If you need additional linens or housekeeping services, please contact your nurse.
 

Mail and Flowers

Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. Flowers are NOT allowed in the Intensive Care Unit (ICU). Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows:

Patient Name
Los Alamos Medical Center
3917 West Rd
Los Alamos, NM 87544

Medicines

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.
 
We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse or physician.
 

Newspapers

The nurses’ stations will have a limited supply daily of newspapers available upon patient request. You can also request a copy be delivered to your room by calling the registration desk 661-9196.
 

Pediatric Care

For the safety of our pediatric patients, those under the age of 12, we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a baby bed for the safety of your child.
 
 

Smoking Policy

To protect your health and the health of others, Los Alamos Medical Center is a smoke-free environment. Smoking is not permitted in patient rooms, corridors, lobbies, waiting rooms or any other area of the hospital.
 

Telephones

The telephone at your bedside is for your use and convenience. To make local calls, dial "7" and wait for the dial tone, then dial your desired number. Long distance, credit card or collect calls may be placed by dialing "7" + area code and desired number. The hospital utilizes AT&T as its long distance company. If you wish to use a different company for credit card calls, dial your company's access code after dialing "7" + "0" or use the 800 number listed on your credit cards after dialing "7" + "1".

To reach a patient room, please call the Hospital switchboard at  (505) 662-4201 or toll free at 800-541-8790.

Valuables

We encourage you to entrust your valuables to a friend or relative while you are in the hospital. If you have valuables at the hospital please ask the nurse for a Special Valuable Envelope. Your valuables can be placed in the hospital safe, by the House Supervisor, once you have sealed them in the Special Valuables Envelope. The envelope must be filled out and signed by you or a responsible relative and your nurse. The content list will remain with your hospital chart and a copy of the list will be sealed inside the Valuables Envelope. Ask your Nurse about this hospital policy if you would like to use it. The hospital cannot be responsible for lost items unless they are placed in a Valuables Envelope. Glasses, contact lenses, hearing aids and dentures must be documented in your chart.

Stars Program

Stars cards are used to recognize employees who “go the extra mile” for our customers, which include: Patients, Vendors, Visitors, Physicians, and co-workers. A Stars card can be completed by anyone that wants to recognize what a Los Alamos Medical Center employee did to improve their experience at the hospital. Stars cards are available throughout the facility; ask your nurse for as many as you need.